dozfx — Terms & Conditions
Terms
& Conditions
1. Introduction
1.1 These Terms & Conditions (the “Terms”) govern access to and use of the online platform operated by dozfx Digital Creative Ltd, a company incorporated in the Republic of Cyprus under registration number HE 483823, with its registered office at Spyrou Kyprianou 19, Silver House, 3070 Limassol, Cyprus (“dozfx”, “we”, “us” or “our”), and the provision of dozfx’s creative, consulting, technology and project-delivery services.
1.2 dozfx operates primarily as a digital creative agency and creative orchestration company. Our services include, among others, brand strategy, branding, corporate identity, UI/UX design, website development, web applications, creative consulting, creative direction, content production, motion design, 3D design, marketing support, digital production and project management and delivery. As one supporting element of these services, dozfx also operates an AI-assisted project intake platform that helps prepare and structure incoming projects.
1.3 These Terms set out the framework governing the commercial relationship between dozfx and its clients, as well as the conditions under which users may access the dozfx Platform. They are intended for business-to-business use. Where an individual proposal, statement of work, order confirmation, retainer or other written agreement is concluded between dozfx and a Client, that agreement governs the specific engagement and these Terms apply in a supporting and supplementary capacity.
1.4 Please read these Terms carefully before using the dozfx Platform or engaging dozfx. By accessing the dozfx Platform or instructing dozfx, you confirm that you have read, understood and accepted these Terms.
2. Scope of Application
2.1 These Terms apply to all access to and use of the dozfx Platform and to all offers, quotations, engagements and services provided by dozfx, unless expressly agreed otherwise in writing.
2.2 These Terms also apply to all future business relationships, offers, engagements and services between dozfx and the same Client, even where they are not separately referenced again, until superseded by an updated version.
2.3 Any general terms, purchasing conditions or standard business terms of a Client do not apply and are expressly rejected, even where dozfx does not object to them separately and even where dozfx performs services without reservation. Deviating, conflicting or supplementary terms of the Client become binding only where dozfx has expressly accepted them in writing.
2.4 Individual written agreements concluded between dozfx and a Client — including proposals, statements of work, orders, retainers and project confirmations — take precedence over these Terms in respect of the specific engagement to which they relate. In all other respects, these Terms continue to apply.
3. Definitions
3.1 dozfx Platform. The online environment operated by dozfx, comprising the corporate website at https://www.dozfx.com, the creative orchestration platform and project entry point at https://www.dozfx.io, and the AI-assisted conversational intake system at https://chat.dozfx.io, together with all associated features, functionality and content.
3.2 User. Any natural or legal person who accesses or uses any part of the dozfx Platform, whether or not that person subsequently becomes a Client.
3.3 Client. Any natural or legal person, acting for purposes relating to their trade, business, craft or profession, who instructs dozfx to provide services or who concludes an agreement with dozfx for the provision of services.
3.4 Project Brief. A structured summary of project information generated through, or on the basis of, the guided intake process, intended to support the preparation and evaluation of a potential engagement. A Project Brief is a preparatory document only and does not constitute an offer, quotation, contract or acceptance.
3.5 AI Services. The features of the dozfx Platform that use artificial intelligence to assist with organising project information, summarising conversations, generating structured Project Briefs and otherwise supporting project preparation and workflow efficiency.
3.6 Deliverables. The results, works, materials and outputs created or provided by dozfx for a Client in the course of a specific engagement, as defined in the applicable proposal, statement of work or other written agreement.
4. Acceptance of these Terms
4.1 By accessing or using the dozfx Platform, submitting information through it, or instructing dozfx, the User or Client accepts these Terms and agrees to be bound by them.
4.2 Where a User or Client acts on behalf of a company or other legal entity, that person warrants that they are duly authorised to accept these Terms on behalf of, and to bind, that entity.
4.3 If a User does not agree to these Terms, they must not access or use the dozfx Platform.
5. The dozfx Platform
5.1 dozfx.com. https://www.dozfx.com is the corporate website of dozfx. It presents the company, its portfolio and its services and is intended primarily for information and presentation purposes.
5.2 dozfx.io. https://www.dozfx.io is the creative orchestration platform and project entry point through which Users can begin a project engagement and interact with dozfx’s workflows.
5.3 chat.dozfx.io. https://chat.dozfx.io is an AI-assisted conversational intake system used to collect project information from Users and to generate structured Project Briefs to support project preparation. The intake system is a preparatory tool. Its use is subject to Sections 6, 7 and 8 of these Terms.
6. Project Intake & AI Services
6.1 Guided Project Intake. The intake system guides Users through a structured conversation designed to collect the information required to understand and prepare a potential project. Users are responsible for the information they provide in accordance with Section 7.
6.2 AI-Generated Project Briefs. The AI Services may use artificial intelligence to organise submitted information, summarise conversations and generate structured Project Briefs. AI-generated content is produced automatically and may be incomplete, inaccurate, outdated or unsuitable for a given purpose. AI-generated content does not constitute legal, financial, technical, tax or other professional advice and must not be relied upon as such.
6.3 Human Review & Validation. Human review is an integral part of the dozfx workflow. AI-generated content, including Project Briefs, is intended to be reviewed and validated by dozfx personnel before it is used as the basis for any offer, quotation or engagement. Final commercial decisions are made by humans. No contractual, commercial or otherwise legally binding decision is made automatically by the AI Services.
6.4 No Guaranteed Outcome. Submitting information through the intake system, generating a Project Brief or otherwise using the AI Services does not create a contract, does not oblige dozfx to accept a project, and does not guarantee that any project will be accepted, quoted or delivered. Any quotation remains non-binding until confirmed in writing by dozfx in accordance with Section 10.
7. User Responsibilities
7.1 Accuracy of Information. Users warrant that the information they submit through the dozfx Platform is accurate, complete and not misleading, and they will keep it up to date as necessary for the project. dozfx may rely on the accuracy and completeness of the information provided.
7.2 Authorized Use. Users warrant that they own, or are otherwise authorised to submit and share, all information, files and materials they upload or provide, and that doing so does not infringe the rights of any third party or breach any obligation of confidentiality.
7.3 Acceptable Use. Users agree to use the dozfx Platform only for its intended purposes, to cooperate in a timely manner, to provide the materials, approvals and feedback reasonably required for a project, to comply with all applicable laws, and not to misuse, interfere with, circumvent or attempt to gain unauthorised access to the dozfx Platform or its underlying systems.
7.4 Prohibited Content. Users must not submit or upload content that is unlawful, offensive, defamatory, infringing, subject to confidentiality restrictions they are not authorised to disclose, or that contains malware, viruses or other harmful code. Content that is confidential or sensitive should be submitted only where the User is authorised to disclose it and where doing so is necessary for the project.
8. File Uploads & Customer Materials
8.1 Users and Clients may upload or otherwise provide project materials, which may include logos, brand assets, images, videos, presentations, PDFs, technical documentation, project files, fonts, copy, music, footage, design references and other project materials.
8.2 Users and Clients remain solely responsible for the content, accuracy, legality and usability of the materials they upload or supply. They warrant that they hold all rights, licences and permissions necessary for dozfx to receive and use those materials for the purposes of the project.
8.3 dozfx may rely on the accuracy, legality and usability of the materials supplied by Users and Clients and is not obliged to verify them. dozfx is not responsible for delays, defects or consequences arising from materials that are inaccurate, incomplete, unlawful, infringing or unfit for the intended purpose.
9. Intellectual Property
9.1 Ownership
9.1.1 All intellectual property rights in the dozfx Platform and in dozfx’s pre-existing and independently developed assets remain the exclusive property of dozfx. This includes, without limitation, dozfx’s software, platform architecture, prompts, workflows, AI methodologies, orchestration methodologies, design methods, templates, source files, working files, concepts, drafts, documentation, branding, trademarks, website and internal know-how.
9.1.2 Deliverables created for a Client are governed by the applicable proposal, statement of work or other written agreement. Except as expressly agreed in writing, dozfx retains ownership of all pre-existing intellectual property, templates, workflows, methods, software, AI prompts, orchestration systems and internal methodologies used in creating the Deliverables, and no such rights are transferred to the Client.
9.1.3 Unless expressly agreed otherwise in writing, a Deliverable comprises only the agreed final Deliverables in the agreed final format. It does not include editable source files, working files, production files, production-ready assets, repositories, prompts, workflows, internal documentation, AI prompts, orchestration systems or internal methodologies, all of which remain the property of dozfx. Where the delivery of any such files is agreed, it must be expressly stated in writing and may be subject to a separate fee.
9.2 Usage Rights
9.2.1 Unless otherwise agreed in writing, the Client receives only the usage rights necessary for the agreed purpose and the agreed scope of use. Any use beyond the agreed purpose or scope requires the prior written consent of dozfx and may be subject to additional remuneration.
9.2.2 Usage rights are granted, and transfer to the Client, only after full payment of all fees and other amounts due in connection with the relevant Deliverables. Until full payment is received, dozfx retains all rights in the Deliverables.
9.2.3 Unless expressly agreed otherwise in writing, usage rights are granted as simple (non-exclusive) rights. Exclusive usage rights are granted only where expressly agreed in writing and, where applicable, against separate remuneration.
9.2.4 Repeated use, multiple use, or use of the Deliverables for purposes other than those agreed, requires the prior written consent of dozfx and may be subject to additional fees, unless already covered by the applicable agreement.
9.2.5 The transfer or sub-licensing of usage rights to third parties requires the prior written consent of dozfx and may be subject to additional fees, unless already covered by the applicable agreement.
9.2.6 The Client must not modify, edit or alter the Deliverables beyond the granted usage rights without the prior written consent of dozfx.
9.2.7 Unless expressly agreed otherwise in writing, the Client is responsible for checking the trademark, design and registerability position of the Deliverables and the legal admissibility of the Client’s intended use, including any registration, competition-law or other regulatory requirements.
9.2.8 Suggestions, feedback, instructions and other contributions provided by the Client do not create co-authorship or any co-ownership of intellectual property rights in the Deliverables, unless expressly agreed in writing.
9.2.9 Where the Deliverables permit and it is customary, dozfx may be identified as the author or creator of the work in an appropriate manner. Any obligation to include such a credit applies only where expressly agreed.
9.3 Portfolio Rights
dozfx may present and reference completed work in its portfolio, on its website, in presentations, in pitches, on social media and in other marketing materials, including a reasonable description of the work performed, unless and to the extent this is restricted by a non-disclosure agreement or other separate written agreement.
10. Quotes, Commercial Engagement & Project Acceptance
10.1 The submission of a Project Brief does not create a contract and does not oblige dozfx to accept a project.
10.2 Quotations, estimates and proposals issued by dozfx are non-binding and do not constitute a binding contract until confirmed in writing by dozfx.
10.3 A commercial agreement between dozfx and a Client comes into existence only upon dozfx’s explicit written acceptance of a project, or upon the conclusion of another mutually accepted written agreement. Work on a project begins only after such written confirmation.
10.4 Individual proposals, statements of work, orders, retainers or other written agreements supersede these Terms in respect of the specific engagement to which they relate, in accordance with Section 2.4.
10.5 Client Cooperation. The proper and timely delivery of a project depends on the cooperation of the Client. The Client shall, without undue delay and within any timeframes reasonably requested by dozfx: (a) provide all information required for the project; (b) provide all project materials, assets and content required for the project; (c) provide the approvals, sign-offs and decisions required for the project to proceed; and (d) respond to dozfx’s requests, drafts and questions within reasonable timeframes. Where the Client fails to cooperate as required, dozfx may, without prejudice to its other rights, delay delivery, suspend work, and treat any resulting additional effort or cost as additional services under Section 10.7 and Section 11.
10.6 Project Timelines and Delays. Timelines, milestones and delivery dates communicated by dozfx are estimates based on timely cooperation by the Client and are not binding unless expressly agreed as binding in writing. Any agreed schedule is automatically extended by a reasonable period, and dozfx shall not be responsible for the resulting schedule changes, where delays are caused by: (a) overdue payments; (b) missing or delayed approvals; (c) missing or delayed project materials; (d) delayed Client feedback; or (e) changes requested by the Client. Delays attributable to the Client may also increase project costs in accordance with Section 11.
10.7 Changes and Additional Services. Any work requested by the Client that falls outside the originally agreed scope constitutes additional services. dozfx determines, acting reasonably and in good faith, whether requested work falls outside the agreed scope. Additional services are subject to separate agreement and may require revised timelines, a revised or additional quotation and additional invoices. dozfx is not obliged to commence additional services until they have been agreed and, where applicable, any required advance payment has been received.
11. Fees, Payments & Expenses
11.1 Fees for services are set out in the applicable quotation, proposal, statement of work or other written agreement. Where no fee has been separately agreed, dozfx’s applicable rates at the time of the engagement apply.
11.2 All fees are stated exclusive of value added tax (VAT) and any other applicable taxes, duties or levies, which are added where applicable and payable by the Client.
11.3 Unless a different payment schedule is agreed in writing (including the advance and staged payments described in this Section), invoices are payable within fourteen (14) days of the invoice date, without deduction or set-off, save for any counterclaim that is undisputed or has been finally adjudicated.
11.4 Advance and staged payments. Unless otherwise agreed in writing, dozfx may require an advance payment before commencing work. For new projects, dozfx’s standard commercial practice is to require an advance payment of typically fifty percent (50%) of the agreed fee before work begins, with the remaining balance payable prior to or upon delivery of the agreed Deliverables. The parties may agree a different payment schedule in writing, including alternative advance amounts, staged payments and payments on account of partial deliveries. dozfx may deliver and invoice in reasonable partial deliveries where appropriate to the project.
11.5 Commencement of work. dozfx is under no obligation to commence or continue work until any agreed advance payment or instalment has been received. Where an advance payment is agreed, any applicable timeline runs from the later of written project confirmation and receipt of that advance payment.
11.6 Additional services. Additional services and changes agreed under Section 10.7 are invoiced separately at the applicable rates, unless otherwise agreed in writing.
11.7 External and third-party costs necessarily incurred for the project — including the costs of external suppliers, third party services, licences, media, materials, and reasonable travel and accommodation expenses — may be passed on to the Client where agreed or where necessary for the project. Significant external costs are, where practicable, agreed with the Client in advance.
11.8 Late payment. In the event of late payment, dozfx is entitled to charge statutory interest on overdue amounts and to claim reasonable costs of recovery in accordance with applicable Cyprus and European Union law. dozfx may also suspend the performance of services until all overdue amounts have been paid in full.
11.9 Withholding of Deliverables and access. Without prejudice to Section 9.2.2 (under which usage rights transfer only after full payment), dozfx may withhold, until all outstanding invoices have been paid in full: final Deliverables; editable source files; production files; production-ready assets; repositories; design files; access credentials; and launch, go-live or publication approval.
12. Third-Party Services & Integrations
12.1 Creative and production suppliers. To deliver its services and complete projects, dozfx may engage trusted external suppliers and specialists, such as photographers, printers, developers, designers, 3D artists, motion designers, copywriters, production vendors, software providers and other external specialists. dozfx selects such suppliers with reasonable care.
12.2 Platform and technology providers. The dozfx Platform relies on established third-party technology providers to operate. These currently include OpenAI (AI processing), Supabase (backend, database, authentication and storage) and Vercel (hosting). The availability and performance of the dozfx Platform may depend on the availability and performance of such providers.
12.3 dozfx may engage, change or replace external suppliers and third-party providers where necessary or appropriate to deliver its services, operate its platforms or complete projects. External costs may be passed through to the Client in accordance with Section 11.6.
12.4 Third-party services are subject to the terms and conditions of the relevant provider. dozfx is not responsible for the acts, omissions, terms, availability or performance of independent third parties, except to the extent that liability cannot be excluded under applicable law.
13. Availability, Maintenance & Service Changes
13.1 The dozfx Platform is provided on an “as available” basis. dozfx does not warrant that the dozfx Platform will be available without interruption, error-free or free from defects.
13.2 dozfx may carry out maintenance, updates and improvements, and the features and functionality of the dozfx Platform may evolve, be modified, restricted or discontinued over time. Temporary interruptions of availability may occur, including for maintenance, technical reasons or reasons attributable to third-party providers.
13.3 To the extent permitted by law, dozfx is not liable for interruptions, unavailability, transmission errors, or loss of or damage to data, except where such liability cannot be excluded or limited under applicable law.
14. Confidentiality
14.1 Each party shall keep confidential all non-public information disclosed to it by the other party in connection with a project or engagement, and shall use such information only for the purposes of preparing and delivering the relevant project. This obligation does not apply to information that is or becomes public through no breach of these Terms, that was already lawfully known to the receiving party, that is independently developed without use of the confidential information, or whose disclosure is required by law or by a competent authority.
14.2 dozfx treats non-public information disclosed by Users and Clients as confidential in accordance with this Section. Users and Clients should submit only information that they are authorised to disclose.
14.3 Where the parties require stricter or more specific confidentiality arrangements, these must be agreed in a separate non-disclosure agreement or other written confidentiality agreement. Such a separate agreement supersedes the general confidentiality provisions of this Section to the extent of any conflict.
15. Disclaimer of Warranties
15.1 dozfx performs its services with due professional care and skill. The Deliverables are provided in accordance with the agreed brief and the applicable written agreement.
15.2 Within the agreed brief, dozfx enjoys creative and design freedom. A Deliverable that conforms to the agreed brief is not defective merely because the Client is subjectively dissatisfied with it on grounds of taste or preference.
15.3 The Client must inspect Deliverables and notify dozfx of any defect within the agreed review period or, where none is agreed, within a reasonable period after delivery. dozfx is to be given a reasonable opportunity to remedy any notified defect, for example by correction or replacement, before further remedies are pursued.
15.4 To the maximum extent permitted by applicable law, and save as expressly set out in these Terms or in the applicable written agreement, all warranties, conditions and representations, whether express or implied, statutory or otherwise, are excluded.
15.5 Unless expressly agreed otherwise in writing, dozfx does not warrant and is not responsible for: (a) the trademark, design or registerability position of any Deliverable; (b) the legal admissibility of the Client’s intended use; or (c) that any Deliverable or its use does not infringe the rights of third parties in the territories or contexts in which the Client uses it. Verification of these matters is the responsibility of the Client in accordance with Section 9.2.7, unless expressly agreed otherwise.
15.6 Nothing in this Section excludes or limits any warranty, right or liability to the extent that it may not be excluded or limited under applicable law.
16. Limitation of Liability
16.1 Nothing in these Terms excludes or limits dozfx’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of the Republic of Cyprus or applicable European Union law.
16.2 Subject to Section 16.1, dozfx is liable only for damage caused by its own intent or gross negligence, and, in the case of a breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the agreement and on which the Client may reasonably rely), also for slight negligence, in which case liability is limited to the foreseeable damage typical of this type of agreement.
16.3 Subject to Section 16.1, dozfx is not liable for indirect, incidental, consequential or special damages, including loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or loss of or damage to data.
16.4 Subject to Section 16.1, dozfx’s total aggregate liability arising out of or in connection with a given engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees actually paid by the Client to dozfx for that engagement.
16.5 dozfx is not liable for damage resulting from inaccurate, incomplete, unlawful or infringing information or materials supplied by the User or Client, from the Client’s failure to review, approve or release Deliverables, from the Client’s use of Deliverables beyond the granted usage rights, or from AI generated content that was not reviewed and validated by a human in accordance with Section 6.
16.6 Any statutory limitation periods applicable under the laws of the Republic of Cyprus apply to claims against dozfx.
17. Indemnification
17.1 The Client shall indemnify and hold dozfx harmless against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Client’s breach of these Terms or of the applicable written agreement; (b) any information, files or materials supplied by the Client that are inaccurate, unlawful, infringing or provided without the necessary rights or permissions; (c) the Client’s use of the Deliverables beyond the granted usage rights or contrary to law; or (d) any misuse of the dozfx Platform by the User or Client.
17.2 This Section does not apply to the extent that a claim results from dozfx’s own proven intent or gross negligence, or from any liability that cannot be excluded under applicable law.
18. Data Protection
18.1 dozfx processes personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the applicable data protection legislation of the Republic of Cyprus, including Law 125(I)/2018.
18.2 Details of how dozfx collects, uses and protects personal data are set out in the separate Data Protection Policy, which forms part of the framework governing the use of the dozfx Platform. To avoid duplication, these Terms do not restate those provisions, and the Data Protection Policy prevails in respect of the processing of personal data.
19. Termination
19.1 dozfx may suspend or terminate a User’s access to all or part of the dozfx Platform, with or without notice, where the User breaches these Terms, misuses the dozfx Platform, or where required for legal, security or operational reasons.
19.2 A Client may cancel a project in accordance with the applicable written agreement. In the absence of specific provisions, cancellation must be communicated in writing.
19.3 On cancellation or termination of a project by the Client, dozfx may invoice, and the Client remains liable to pay: (a) all work completed up to the effective date of cancellation; (b) work in progress; (c) production time already committed; (d) resources reserved for the project that cannot reasonably be reallocated; (e) external and third-party supplier costs already committed that cannot reasonably be avoided; and (f) agreed expenses already incurred.
19.4 No usage rights are granted or transferred in respect of work that has been cancelled or that has not been paid for in full, unless otherwise agreed in writing.
19.5 On termination, each party shall, on request and where appropriate, return or securely delete confidential materials belonging to the other party, subject to any legal retention obligations and to dozfx’s right to retain project records and to exercise its portfolio rights under Section 9.3.
19.6 Any provisions of these Terms which by their nature are intended to survive termination — including those relating to intellectual property, fees due, confidentiality, disclaimers, limitation of liability, indemnification, data protection and governing law — remain in force after termination.
20. Governing Law & Jurisdiction
20.1 These Terms, and any engagement between dozfx and a Client, are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict-of-law rules and subject to any mandatory provisions of applicable European Union law.
20.2 The courts of Limassol, Cyprus, have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, subject to any mandatory rules of jurisdiction that may apply.
21. Changes to these Terms
21.1 dozfx may amend or update these Terms from time to time, for example to reflect changes in its services, the dozfx Platform, applicable law or best practice. The version in force is the version published on the dozfx Platform, together with its effective date.
21.2 Amendments take effect upon publication, or on a later date stated at the time of publication. Where changes are material, dozfx will take reasonable steps to draw attention to them. Continued use of the dozfx Platform after the effective date of an updated version constitutes acceptance of the updated Terms. Engagements already confirmed in writing remain governed by the version of these Terms in force at the time of confirmation, unless otherwise agreed.
21.3 Amendments and supplements to these Terms and to individual written agreements must be made in writing to be effective. This also applies to any variation of this written form requirement.
22. Contact
dozfx Digital Creative Ltd Spyrou Kyprianou 19, Silver House, 3070 Limassol, Cyprus Email: hello@dozfx.com Website: https://www.dozfx.com
Managing Director: Thomas “Joe” Hahn Company Registration Number: HE 483823 Tax Identification Code (TIC): 60259097W VAT Identification Number: CY60259097W
23. Related Legal Documents
These Terms should be read together with the following documents published by dozfx:
24. Severability & Entire Agreement
24.1 If any provision of these Terms is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions are not affected. The invalid, illegal or unenforceable provision is deemed replaced by a valid provision that most closely reflects the commercial intent of the original.
24.2 These Terms, together with any applicable proposal, statement of work or other written agreement and the documents referred to in Section 23, constitute the entire agreement between dozfx and the Client in respect of their subject matter and supersede all prior discussions, representations and understandings, whether written or oral, relating to that subject matter.
